Changing the Museum Through Service Design
Friday, November 4, 2016 10:15 AM - 11:15 AM
Venue: Sheraton
Room: Napoleon A1
Evolving a human-centered museum requires a dedicated and dynamic focus upon visitors and organizational services. Drawing on tools and methods grounded in the methodologies of service design and design thinking, a human-centered museum considers needs across the organization.

In this panel, practitioners representing perspectives from both “inside” and “outside” the institution share insights gained and lessons learned about applying design methods in the context of a museum.

Type of Session
60-Minute Professional Session
Session Leader : Ariana French, Director, Digital Technology, American Museum of Natural History
Co-Presenter : Kimberley Crofts, Senior Designer, Meld Studios
Co-Presenter : Dana Mitroff Silvers, Founder + Director, Designing Insights